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Customer Satisfaction Measurement Simplified

ISBN 10 : 0873895002
ISBN 13 : 9780873895002

Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification..


The Writers Directory

ISBN 10 : UOM:39015054036648
ISBN 13 :

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Improving Your Measurement Of Customer Satisfaction

ISBN 10 : 0873894057
ISBN 13 : 9780873894050

Since more and more attention is being focused on customer value management, it's important to have a resource that synthesizes many bodies of research about how to obtain and inte..



Improving Your Measurement Of Customer Satisfaction

ISBN 10 : 0873894057
ISBN 13 : 9780873894050

Since more and more attention is being focused on customer value management, it's important to have a resource that synthesizes many bodies of research about how to obtain and inte..



Linking Customer And Employee Satisfaction To The Bottom Line

ISBN 10 : 0873895010
ISBN 13 : 9780873895019

Most organizations recognize the impact that both customer and employee satisfaction have on overall financial performance. Actually acting on that information is the hard part. Th..