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Customer Satisfaction Measurement Simplified

ISBN 10 : 0873895002
ISBN 13 : 9780873895002

Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification..

Improving Your Measurement Of Customer Satisfaction

ISBN 10 : 0873894057
ISBN 13 : 9780873894050

Since more and more attention is being focused on customer value management, it's important to have a resource that synthesizes many bodies of research about how to obtain and inte..

Critical Success Factors Simplified

ISBN 10 : 9781439811207
ISBN 13 : 1439811202

Critical-to-success factors (CSFs) have become essential elements to strategic planning and no business can achieve consistent success without effectively adopting them. To take fu..

The Writers Directory

ISBN 10 : UOM:39015054036648
ISBN 13 :


Measuring Health

ISBN 10 : 0199725306
ISBN 13 : 9780199725304

Worldwide economic constraints on health care systems have highlighted the importance of evidence-based medicine and evidence-based health policy. The resulting clinical trials and..