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Itil Small Scale Implementation

ISBN 10 : 0113309805
ISBN 13 : 9780113309801

Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741)..


Servicing Itsm

ISBN 10 : 9781490719566
ISBN 13 : 1490719563

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT servi..


Architecting Itsm

ISBN 10 : 9781490724157
ISBN 13 : 149072415X

Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructure—until this book. What are the suppo..


Itil Lite

ISBN 10 : 0113312121
ISBN 13 : 9780113312122

ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of..


Itsm Process Assessment Supporting Itil Tipa

ISBN 10 : 9789087535643
ISBN 13 : 9087535643

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at th..


The Cmdb Imperative

ISBN 10 : 9780137022311
ISBN 13 : 013702231X

Implement Configuration Management Databases that Deliver Rapid ROI and Sustained Business Value Implementing an enterprise-wide Configuration Management Database (CMDB) is one of ..


The Itsm Iron Triangle

ISBN 10 : 9781849283182
ISBN 13 : 1849283184

This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situat..


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